Last updated: October 2026
Terms & Conditions
Please read these Terms and Conditions carefully before using our website or booking an assessment with Hillcrest Neuro Clinic. By accessing our website or making a booking, you agree to be bound by these terms.
1. About us
Hillcrest Neuro Clinic ('we', 'us', 'our') is a private healthcare provider registered in England and Wales. Our registered address is 71–75 Shelton Street, London, WC2H 9JQ. You can contact us at [email protected] or by telephone on 07508 111 180 22.
2. Use of this website
This website is provided for general information about our services. You may use it for lawful purposes only. You must not use it in any way that breaches applicable laws or regulations, is fraudulent, or transmits unsolicited commercial communications. We reserve the right to restrict or terminate access to the website at any time without notice.
3. Booking an assessment
Submitting a booking request via our website does not constitute a confirmed appointment. A booking is only confirmed once you have received written confirmation from us. We reserve the right to decline a booking request at our discretion. All assessments are subject to clinical suitability and availability.
4. Fees and payment
Our current assessment fees are displayed on our Services page. Fees must be paid in full prior to or at the time of your appointment, unless otherwise agreed in writing. We accept payment by bank transfer and major debit and credit cards. All fees are quoted in pounds sterling and are inclusive of VAT where applicable. We reserve the right to amend our fees at any time; any change will be communicated to you before your appointment.
5. Cancellation and rescheduling
If you need to cancel or reschedule your appointment, please give us at least 48 hours' notice by contacting us at [email protected] or by telephone. Cancellations made with less than 48 hours' notice may be subject to a cancellation fee of up to 50% of the appointment fee. Cancellations made with less than 24 hours' notice, or failure to attend without notice, may result in the full fee being charged. We will endeavour to reschedule your appointment at the earliest available time.
6. Clinical reports
Following your assessment, we will provide a written clinical report within the timescale confirmed at the time of booking (typically two weeks). Reports are provided for the purposes stated at the time of assessment. We cannot guarantee that a report will meet the specific requirements of any third party (such as an employer, school, or insurer) and accept no liability if a report is not accepted for a particular purpose.
7. Limitation of liability
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law. Subject to the above, we are not liable for any indirect, consequential, or special loss arising from your use of our website or services. Our total liability to you in connection with any assessment or service shall not exceed the fees paid by you for that service.
8. Intellectual property
All content on this website, including text, images, logos, and reports produced by us, is owned by or licensed to Hillcrest Neuro Clinic and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content from this website without our prior written consent, except for your own personal, non-commercial use.
9. Third-party links
Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.
10. Privacy
Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these terms by reference. Please read our Privacy Policy carefully.
11. Complaints
If you are unhappy with any aspect of our service, please contact us in the first instance at [email protected]. We will acknowledge your complaint within two working days and aim to resolve it within 20 working days. If you remain dissatisfied, you may refer your complaint to the Care Quality Commission (CQC) or the relevant professional regulatory body.
12. Governing law
These terms are governed by the laws of England and Wales. Any disputes arising from or in connection with these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Changes to these terms
We may update these Terms and Conditions from time to time. The current version will always be available on this page. Continued use of our website or services after any changes constitutes your acceptance of the updated terms.